Sureshot Hosting Terms of Service
Revised: November 1 2016 14:31:34
THIS AGREEMENT FOR SURESHOT NETWORKS, INC. (here-in-after referred to as "Sureshot") SERVICES (hereinafter referred to as the "Agreement") is made and effective as of the date of acceptance, by and between you, (here-in-after referred to as "Client") and Sureshot Networks, Inc.
WHEREAS, Sureshot owns, distributes, and/or provides various products and services that enable entities to utilize, conduct business on, connect to, and publish to the Internet, including Sureshot Managed Hosting, CPanel/WebHostManager, and the Sureshot family of services.
WHEREAS, client desires to utilize the Sureshot services to develop client's presence on the World Wide Web, connect to, and utilize the Internet.
NOW THEREFORE, in consideration of the mutual promises set forth herein, the parties hereto agree as follows:
All accounts are set up on a pre-pay basis. Setup fees may be charged for all new accounts and major account changes and are non-refundable. All pricing is guaranteed for the term of prepayment. Sureshot reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies Sureshot to request the termination of services. Sureshot will bill each client $20.00 (USD) per returned check and $35.00 (USD) per credit card charge back received. All Sureshot accounts are setup on anniversary billing cycles. Your particular billing cycle corresponds to the contract length that was initially chosen at setup. Your account will automatically renew at this length. You authorize Sureshot to charge your credit or debit card to pay for any charges that may apply to your account. You must notify Sureshot of any changes to your card account (including, applicable account number or cancellation or expiration of the account), your billing address, or any information that may prohibit Sureshot from charging your account. Any account that is not brought current prior to deactivation will be charged a $15.00 reactivation fee as well as a $10.00 late charge, per domain deactivated. In addition, if your credit card declines for any reason Sureshot will charge your account an additional $1.00 service charge every time your card is declined. All taxes, fees and governmental charges relating to the Services provided hereunder (other than income taxes of Sureshot) shall be paid by Customer.
60 Day Guarantee
The 60 day guarantee covers cancellation of an account during the first 60 days of service, due to our inability to deliver satisfactory service. The customer will be refunded all hosting charges made to their account. Refunds will not be given for any reason in the case of account non-use, misuse or abuse. Refunds will not be given on domain registration fees.
Each plan with Sureshot comes with a pre-determined bandwidth usage amount. In the event that your account exceeds the bandwidth limitations included with your account, you will be billed for the excess bandwidth usage for the period in which the overage occured.
Domain Name Purchases & Renewals
All domain name purchases are final and non-refundable. Sureshot Hosting is not responsible for typos or misspellings in domain names and no refund will be given in the event of such.
All domain names renew automatically on the anniversary date, based on the registration period, of the initial domain registration. If you do not wish to renew your domain name registration, you must notify us no less than 10 days prior to the renewal date.
Expired domain names may be renewed at no additional cost for up to 30 days. Domain names which remain expired for more than 30 days will be placed into "Redemption" for a period of up to 90 days before being made available to the public. Once a domain name is placed in redemption an additional fee will be required to recover the domain name. This fee is assessed directly by the registrar, not Sureshot Hosting, and cannot be waived for any reason.
You will be solely responsible for the development, operation and maintenance of your online store and products and all contents and materials appearing online or on your products, including without limitation (a) the accuracy and appropriateness of content and materials appearing within the store or related to your products, (b) ensuring that the content and materials appearing within the store or related to your products do not violate or infringe upon the rights of any third party, and (c) ensuring that the content and materials appearing within the store or related to your products are not libelous or otherwise illegal. You will be solely responsible for the final calculation and application of shipping and sales tax. You will also be solely responsible for accepting, processing, and filling any customer orders, and for handling any customer inquiries or complaints arising there from.
You are also responsible for the security of any customer credit card numbers and related customer information you may access as a result of conducting electronic commerce transactions through your Web Site. You will keep all such information confidential and will use the same degree of care and security as you use with your confidential information.
Customers are responsible for meeting any PCI DSS requirements and acquiring their own PCI auditing services. Sureshot Hosting will make every reasonable effort to assist customers in meeting PCI requirements as relates to the physical server / network environment and server software. All other PCI requirements are the sole responsibility of the customer.
IP Address Ownership
Sureshot shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by Sureshot and Sureshot reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.
Sureshot Hosting provides and maintains regular backups of all customer account data and databases on our servers. Customers may request a copy of the backup archive for their account at any time.
All customers are solely responsible for maintaining a backup of the content of their account. Despite the fact that we keep regular, redundant, backups, Sureshot strongly discourages customers from relying on the backups we provide as the only means of backing up the contents of their account(s).
Sureshot Hosting retains the backup file(s) for terminated accounts for a period of up to 90 days from the date of termination. However, it is the sole responsibility of the customer to ensure that they have retrieved all files, data, and other account materials prior to the date of termination. Sureshot Hosting shall not be liable for the loss of any such data resulting from the termination of an account.
Basic Policy and Service Guidelines (AUP)
Sureshot Networks, Inc. provides services to clients all around the world. Sureshot has the responsibility to protect each client and provide them with the best services avaliable. The following guidelines were designed to insure these services.
All services provided by Sureshot may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, pornography, unlicensed software or files, material protected by trade secret and other statue, and any other material we judge to be threatening or obscene. The client agrees to indemnify and hold harmless Sureshot Networks, Inc. from any claims resulting from the use of the service which damages the client or any other party.
Examples of non-acceptable content or links: Pirated software, copyright protected digital media such as MP3's, Hacker programs or archives, Warez Sites, Pornography.
Sureshot will be the sole arbiter as to what constitutes a violation of this provision.
To maintain the integrity of our service, the following traffic/usage limitations may apply: shared hosting sites with banners, graphics or cgi's running from their domain being used on other domains. Sites with immense graphic archives or galleries. Sites offering immense download archives, such as .zip, .tar, .ra and .GZ. Sites running large chat room gatherings. Sites using excessive levels of system resources for extended periods of time.
Sureshot does allow shared hosting clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. You are free to run your own chat script, as long as it does not hinder server performance.
Sureshot may allow shared hosting client's program to run continually in the background. These are considered on a case by case basis and, at Sureshot's sole discretion, either an extra charge may be incurred based on system resources used and operational maintenance required, or the proccess/program may not be allowed. Due to the extrememly intensive nature of proxy scripts and applications, they are strictly prohibited on our servers.
Sureshot does allow Cron Jobs to be conducted on our shared hosting servers.
Sureshot does not allow IRC, IRC clients or IRC bots to be operated on any of our servers. In addition, IRC servers are not permitted on our network. Anyone found to be in violation of this policy risks immediate account termination.
Commericial Advertising - Email:
Spamming, or the sending of unsolicited email, from a Sureshot server or using an email address that is maintained on a Sureshot server is STRICTLY prohibited. For general reference, we consider spam to be any email that is sent to more than 10 people at a time that did not ask for it to be sent to them. Sureshot will be the sole arbiter as to what constitutes a violation of this provision. Opt-in email is acceptable, as long as Opt-Out/Removal requests are fully honored. Please make an effort to limit outgoing mail on your account to no more than 1000 pieces per hour. Large mailings are preferred to be sent from the hours of 12AM - 8AM EST.
Resellers will be obligated to provide basic support and communication for the reseller's customers and accounts. Sureshot Netorks will only provide support to the reseller. Orphaned accounts reported to Sureshot Networks can be terminated after 90 days from the initial complaint. Sureshot Networks will make an effort to contact the reseller to resolve the issue.
Any attempts to undermine or cause harm to a Sureshot server or customer of Sureshot is strictly prohibited.. Sureshot will pursue legal action to the fullest extent for all abuse of the Sureshot Network.
If any terms or conditions are failed to be followed it will result in grounds for account suspension or termination. Sureshot reserves the right to remove any account without prior notice. If Sureshot terminates your account(s) for violation policy, you will forfeit your rights to a refund…and none will be given. No refunds will be given for advance payments on terminated accounts. Normal policy is a warning first, and account termination for the second offense. Serious offenses may cause immediate termination.
ALL SUB-NETWORKS AND RESELLERS OF SURESHOT MUST ADHERE TO THE ABOVE POLICIES.
SURESHOT RESERVES THE RIGHT TO MODIFY THIS AGREEMENT AT ANY TIME WITHOUT NOTICE.
Any changes to these Terms of Service become effective immediately upon being posted here.